Technical - Support - Helpdesk

High quality user support is a key selling point for DBL...

We understand how important an effective help desk can be to clients, knowing that businesses can quickly suffer when there are delays in overcoming problems.

We take pride in providing a fast and responsive service that can react according to the level of urgency. If a major problem arises, we will allocate the necessary resources to overcome it.

Clients are able to talk directly to our technical staff on a one-to-one basis. We don't have a call centre, so nothing is 'lost in translation'.

Clients can be assured that everyone receives the same high standard of care and attention.

In the case of modifications, a specification is always prepared and agreed with clients before proceeding. For modifications taking less than four hours, we don't normally charge.

"DBLogic really do care and provide excellent service together with robust applications that allow me to run my business."

Mel Charles
Managing Director
Eltons Limited
Office Supplies Industry